[5130] Senior Engineer (Digital Collaboration - End User Device)

Start Date: June 2025
Location: Braine-l'Alleud, Belgium
Security Clearance: NATO SECRET
Duration: 6 months + extensions

Duties and Role:

Requirements definition and management
• Defines and manages scoping, requirements definition and prioritisation activities for initiatives of medium size and complexity.
• Contributes to selecting the requirements approach.
• Facilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirements.
• Establishes requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source.

Systems development management
• Plans and drives systems development projects which support the organisation's objectives and plans.
• Selects, adopts and adapts appropriate systems development methods, tools and techniques.
• Ensures that stakeholders are aware of required resources and that they are made available.
• Facilitates availability and optimum utilisation of resources.
• Monitors and reports on the progress of development projects.
• Ensures projects are carried out in accordance with agreed architectures, standards, methods and tools and addresses security and privacy requirements.
• Develops road maps to communicate future development activity.

Systems integration and build
• Provides technical expertise to enable the configuration of system components and equipment for systems testing.
• Collaborates with technical teams to develop and agree system integration plans and report on progress.
• Defines complex/new integration builds.
• Ensures that integration test environments are correctly configured.
• Designs, performs and reports results of tests of the integration build.
• Identifies and documents system integration components for recording in the configuration management system.
• Recommends and implements improvements to processes and tools.

Additional Duties
• Provide engineering and operations support to Workplace Services in the area of Managed Devices services throughout the services lifecycle and conduct coordination and communication between support and service provider;
• Serve as the highest level of technical escalation for complex issues related to managed client devices (Windows, macOS, iOS, etc.)
• Analyse and resolve complex hardware and software problems, collaborating with Level 1 and Level 2 support teams to provide timely resolutions;
• Investigate and troubleshoot advanced network connectivity, performance, and security-related issues affecting managed devices
• Collaborate closely with cross-functional teams, including infrastructure, security, and application teams, to ensure seamless integration and support of managed devices
• Conduct in-depth root cause analysis and identify trends to prevent recurring issues and minimize service disruptions;
• Performs implementation and maintenance of authorized software changes, related to assigned applications and the integration/tailoring of vendor-supplied components, following established procedures for quality, configuration control, testing, documentation and security;
• Provides and coordinates expeditious Level 2/3 support services (including technical help desk and emergency on-site assistance) to ensure assigned services remain operational;
• Proactively implement monitoring policies and solutions to ensure the 24/7 functionality of the systems;
• Follow and implement industry best practices tailored with NATO-specific requirements in the day-to-day administration of the services;

Specific Working Conditions: The incumbent might travel up to 4 times per month in Belgium.

Skill, Knowledge & Experience:
• The candidate must have a currently active NATO SECRET security clearance
• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in Engineering, IT Communications, Computer Sciences, or related discipline with 2 years post-related experience in IT Systems Management. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is at least 6 years extensive and progressive expertise related to the function of the post;
• Experience in identifying and assessing new and emerging technologies and their adoption into larger systems;
• Experience in developing technology roadmaps taking into account emerging technology solutions;
• Extensive knowledge and proven experience of managing Windows Server and Windows client Operating Systems in large distributed environment (more than 10 000 endpoints);
• Extensive knowledge and proven experience in using Microsoft Windows environment technologies (Active Directory, DNS, DHCP, GPO, MECM (former SCCM));
• Experience in Cloud Office Operation (Intune device management, O365 Admin Management, Teams and Exchange online management)
• Sound knowledge in user authentication methods (2FA, AAA);
• Extensive knowledge in security technologies and concepts (PKI, least privilege, data at rest, data in transit protection);
• Knowledge and experience related to design, implementation, operation, maintenance, support, configuration and administration of Windows clients in large distributed environment;
• Experience in coaching and supervising technical staff;
• Experience in planning and coordination upgrades, patches, service interruptions with multiple teams including remote locations;
• Experience in drafting and maintaining system design documentation.
Desirable Experience and Education:
• Advanced/Graduate degree in a field related to the function of the post and other professional certificates for the products/technologies described;
• Knowledge of Data Classification and information protection technologies and products;
• Knowledge in Trellix endpoint security, data loss prevention and host firewall technologies and products;
• Knowledge of Lansweeper Server;
• Experience and/or professional certification in the design, implementation and administration of COTS Storage, or Client OS (Windows, macOS, iOS/iPadOS);
• Working knowledge of ITIL (Services Management (i.e. SLA compliancy)).
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues;
• Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders;
• Proven track record in leading and collaborating with cross- functional teams to drive successful outcomes;